Trakta Support

Trakta is the field app for work crews — see the jobs assigned to you, clock in and out, and document what you finished. If something isn't working, here is how to get help.

Contact us

Email info@trakta.ai. Tell us what happened and what you expected instead, and include the email address your account uses so we can find it.

Getting an account

Trakta accounts are created by your employer, not in the app — there is nothing to sign up for. If you do not have an account yet, ask your supervisor or office manager to create one for you. They will send it to your email address.

Signing in and passwords

Sign in with the email address and password set up for you. If you have forgotten your password, tap Forgot your password? on the sign-in screen. We will email you a six-digit code; enter it and you can choose a new password.

If the code does not arrive, check your junk or spam folder first, then tap Request a new code to have another one sent.

Reporting a problem from the app

You can report a problem or send feedback without leaving the app — tap the bug icon in the header at the top of the screen. Email works too, if you would rather.

Deleting your account